gj99's Privacy Policy
Your personal information is of the utmost importance to us. Read this policy to learn how gj99 collects, uses, and protects your data.
Introduction & Scope
gj99 is a trusted online casino and betting platform in Bangladesh. We take the privacy of our users very seriously. This privacy policy ("Policy") explains how personal information is collected, used, shared, and protected for individuals who register on or visit the gj99 platform.
By using our website or services, you agree to the terms described in this policy. If you do not agree with any part of this policy, please refrain from using our services. We reserve the right to change this policy at any time, and a notice will be posted on the website when changes are made.
Table of Contents
- What information we collect
- How information is collected
- Purpose of using information
- Data storage & security
- Sharing information with third parties
- Cookies & tracking technologies
- Your rights
- Information about minors
- Data retention policy
- Policy changes & updates
- Contact
1 What information we collect
To ensure a smooth and secure experience on the gj99 platform, we may collect the following types of information:
A. Identity Information
Information you provide when registering an account:
- Full name (in Bengali or English)
- Date of birth (for age verification — only for users aged 21 or above)
- Valid email address
- Mobile number
- National ID card or passport details (if identity verification is required)
B. Financial Information
Information required to complete transactions, such as:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
C. Activity Information
Collected automatically while using the platform:
- Gaming history and betting records
- Login time and session duration
- Device type, operating system, and browser information
- IP address and approximate location
D. Communication Information
When you contact customer support, we store the details of that conversation, complaint, or request. This includes live chat messages and email correspondence.
2 How information is collected
gj99 collects your information in the following ways:
Directly provided information
You provide information directly when you create an account on our platform, fill out a form, contact customer support, or participate in a promotion.
Automatically collected information
Information is collected by technical means (via cookies, log files, etc.) when you visit our website. This includes your browsing behaviour, click data, and device characteristics.
Information received from third parties
We may receive necessary information through payment processors (bKash, Nagad, Rocket, Upay, banks) and identity verification services, which helps keep your account secure.
3 Purpose of using information
gj99 uses your information only for the following legitimate purposes:
Service operation
Creating and managing your account, processing transactions, and providing betting and gaming services.
Security
Preventing fraudulent activity, money laundering, and unauthorised access. Our platform is protected by SSL encryption.
Customer support
Providing prompt and effective responses to your enquiries, complaints, and support requests.
Service improvement
Analysing user experience to improve the quality of the platform and add new features.
Notifications
Keeping you informed about important account updates, transaction confirmations, and relevant offers.
Responsible gaming
Monitoring your gaming behaviour to provide responsible gaming tools and any necessary support.
4 Data storage & security
gj99 implements industry-standard technical and organisational measures to ensure the security of your personal information. Our security framework includes:
Encryption technology
All your data is transmitted via SSL (Secure Sockets Layer) encryption. Transaction data is protected by high-grade encryption algorithms.
Access control
Only authorised staff can access specific user data on a need-to-know basis. All access is logged and reviewed regularly.
Secure server infrastructure
Our servers are located in secure data centres. Regular security audits and vulnerability assessments are conducted to identify any risks in a timely manner.
5 Sharing information with third parties
gj99 does not sell your personal information under any circumstances. However, information may be shared with third parties in the following limited situations:
Payment service providers
To complete your financial transactions, we share necessary information with bKash, Nagad, Rocket, Upay, and banking partners. This information is used solely for processing transactions.
Technology & gaming service partners
Game providers including Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, NetEnt, Microgaming, and Ezugi receive limited technical data necessary for their services to function properly. They do not receive your personally identifiable information.
Legal obligations
We may be required to disclose information in response to a court order or a lawful request from a government authority. In such cases, we will endeavour to notify you in advance where legally possible.
Fraud & abuse prevention
Limited information may be shared with relevant service providers to ensure platform security and investigate suspicious activity.
6 Cookies & tracking technologies
The gj99 website uses cookies and similar tracking technologies to improve the user experience and maintain platform functionality.
Essential cookies
These cookies are necessary for the basic functionality of the website. They are used to maintain your login session, carry out security checks, and save your language preferences. Disabling these cookies may prevent the website from working properly.
Functional cookies
These cookies are used to remember your preferences and create a personalised experience for you — for example, saving your preferred game category or payment method.
Analytics cookies
These cookies are used to analyse website traffic and usage patterns. This information is fully anonymised and used only to improve the quality of the service.
You can control or disable cookies through your browser settings. However, please note that disabling certain cookies may limit some features of the platform.
7 Your rights
As a user of gj99, you have several rights over your own information:
Right to access
You can find out what information we hold about you and request a copy of that information.
Right to correction
If any of your information is incorrect or incomplete, you can request that it be corrected.
Right to deletion
In certain circumstances, you may request the deletion of your personal information, though this right may be limited where legal obligations apply.
Right to restrict processing
In certain circumstances, you may request that the processing of your information be restricted.
To exercise any of these rights, please contact our support team. We accept requests 24/7 in accordance with Bangladesh Standard Time (BST, UTC+6) and will respond as quickly as possible.
8 Protection of minors' information
The gj99 platform is intended only for users aged 21 or above. We do not knowingly collect personal information from minors. If we become aware that a minor is using our platform, we will immediately close their account and delete all collected information. If a parent or guardian discovers that their child is using our platform, please contact us immediately.
9 Data retention policy
gj99 retains your personal information only for as long as necessary. In general:
Active account data
All your information is stored for as long as your account remains active. This data is used to provide services, ensure security, and meet legal obligations.
After account closure
Even after an account is closed, certain information (such as financial transaction records) may need to be retained for a set period due to legal and regulatory requirements.
Marketing communications
If you withdraw your consent to marketing communications, we will no longer use your information for such communications. However, your information will be retained for service-related communications.
10 Policy changes & updates
gj99 reserves the right to change or update this privacy policy from time to time. For any significant changes, we will publish a notice on the website and update the "Last updated" date at the top of the page. Continued use of the platform after changes have been made will be considered your acceptance of the new policy. We therefore recommend that you review this page regularly.
11 Contact us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. The gj99 customer support team is available 24/7 to assist you.
Live Chat Support: Available on the website 24/7
Email: [email protected]
Support is available in Bengali and English.